Training description
Communication Skills: Results Through Collaboration LT0292E 
Target audience
- Those looking to strengthen their communication and collaboration skills and work confidently with others.
Course objective
- Communication skills are an essential element every employee and manager must have as part of their
- standard toolset. In this course, through interactive workshops, self-assessments, role-playing activities
- and video simulations, you gain practical experience initiating and responding to various forms of
- communication. You learn to handle situations based on a flexible, genuine and self-confident approach.
- You also gain the skills to collaborate with others and hone your communications toolkit.
- You Will Learn How To
- Achieve results in your communications with others
- Build collaborative relationships that emphasize trust and respect
- Communicate effectively using simple, concise and direct language
- Enhance your active listening skills to anticipate and avoid common misunderstandings
- Foster cross-cultural understanding in your workplace
- Eliminate the roadblocks that undermine your ability to communicate effectively
Requirements
Course content
- Building a Foundation
- Adopting simple, concise and direct language
- Recognising perceptual filters that hinder communication
- Identifying basic communication principles
- Applying a communication process model
- Setting Clear Goals for Your Communication
- Determining outcomes and results
- Soliciting feedback
- Matching intentions and results
- Initiating communications
- Figuring out what to say and the best way to say it
- Paying attention to verbal and nonverbal cues
- Avoiding Communication Breakdowns
- Creating value in your conversations
- Strengthening your relationships
- Distinguishing value from waste
- Taking personal responsibility
- Recognising your role in creating successful communications
- Identifying internal and external factors that impact your communications
- Establishing message feedback
- Communicating nondefensively
- Translating across Communication Styles
- Identifying the four communication styles
- Recognising your style and the style of others
- Strengths and blindspots of each style
- Bridging communication styles
- Adapting your own approach to close communication gaps
- Being flexible without compromising your identity
- Listening for Improved Understanding
- Tools for active listening
- Asking clarifying questions
- Confirming the message
- Demonstrating respect, empathy and sensitivity
- Listening for the entire message
- Interpreting nonverbal cues
- Intonation
- Rate of speech
- Volume
- Gestures
- Facial expressions
- Posture
- Use of space
- Dress
- Eye contact
- Achieving Genuine Communication
- Creating openness
- Determining when to speak up and when not to
- Identifying appropriate degrees of disclosure
- Establishing value and trust
- Working with a three-dimensional model of behaviour
- Identifying how you interact with others and how to make improvements
- Calibrating the variance between what you want and what you express
- Matching your body language to your message
- Enhancing your message to gain your intended results
- Creating believable and credible messages
- Ensuring that your attitude supports rather than hinders communication
- Speaking through silence
- Cross-Cultural Communication
- Navigating beyond cultural boundaries
- Developing greater sensitivity to cultural differences
- Avoiding potential cross-cultural pitfalls
- Working with filters and assumptions
- Raising your awareness to avoid misunderstandings
- Uncovering hidden assumptions
- Recognising filters in yourself and others
- Working Constructively with Emotions
- Dealing with anger
- Overcoming personal challenges
- Expressing your anger constructively
- Minimising defensive reactions in others
- Managing emotionally-charged situations
- Defusing an emotional situation while maintaining your composure
- Taking responsibility for your emotions
Notes
- Activities throughout this course immerse you in an ongoing simulation, including a media-rich experiential
- learning environment that allows you to practise the communication techniques, tools and strategies
- presented. Activities include:
- Experiencing the difference between one-way and two-way communication
- Defining your communication style
- Demonstrating active listening skills
- Dealing with challenging emotions through video scenarios
- Revealing personal filters with simulation games
- Overcoming cross-cultural barriers through case studies and role-playing
- Assessing your relationship with others
- Generating checklists to enhance your performance back on the job
Duration
3 Days
