Trainingsbeschreibung

(MOC50331e) Windows 7 Enterprise Desktop Support Technician M50331pdf iconTrainingsinfos drucken

Zielgruppe

  • This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Kursziel

  • This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
  • After completing this course, students will be able to:
    • Identify and Resolve Desktop Application Issues
    • Identify the Cause of and Resolve Networking Issues
    • Manage and Maintain Systems That Run Windows 7
    • Support Mobile Users
    • Identify the Cause of and Resolve Security Issues

Termine nach Orten anzeigen

Termine nach Datum anzeigen

Voraussetzungen

  • TCP/IP Troubleshooting skills
  • Experience working in a domain environment
  • Experience using desktop and command-line troubleshooting tools
  • Experience installing and troubleshooting desktop application problems
  • Experience configuring registry and group policy settings
  • Exam 70-680: TS: Windows 7, Configuring

Kursinhalt

  • Module 1: Identify and Resolve New Software Installation Issues
    • Planning New Software Deployment
    • Multilingual Deployment
    • Using Group Policy to install software
    • Using Software Restriction Policies
    • Digitally Signing Software
    • Using WMI
    • Using Applocker
    • Using Virtualization for Testing
    • Resolve Software Installation Issues
  • Module 2: Resolve Software Configuration Issues
    • Change Default Settings on the Image
    • Enable and Disable Features
    • Pointing to a Network Resource
    • Configuring Updates
    • Resolve Configuration Issues with Group Policy
    • Driver Updates
    • Problem Steps Recorder
    • Resolve Software Configuration Issues
  • Module 3: Resolve Software Failure
    • Event Viewer
    • Event Forwarding
    • Application Compatibility Toolkit
    • Windows Troubleshooting Platform
    • Windows Experience Index
    • Testing Compatibility with Safe Mode
    • System Restore
    • Resolve Software Failure
  • Module 4: Identify and Resolve Logon Issues
    • Authentication Process
    • Machine Accounts
    • Trust Relationships
    • Network Services
    • User Account Properties
    • User Profiles
    • Resolve Logon Issues
  • Module 5: Identify and Resolve Network Connectivity Issues
    • Scope of the Problem
    • Hardware Issues
    • TCP/IP Configuration
    • Network Routing
    • IPSec Configuration
    • Network Connectivity Tools
    • Branch Cache
    • Resolve Network Connectivity Issues
  • Module 6: Identify and Resolve Name Resolution Issues
    • DNS Name Resolution
    • Using a Hosts files
    • WINS Configuration
    • Using LMHOSTS files
    • Name Resolution Order
    • Manual vs DHCP Configuration
    • Resolve Name Resolution Issues
  • Module 7: Identify and Resolve Network Printer Issues
    • Connecting to a Network Printer
    • Managing the Print Spooler
    • Setting Printer Priorities
    • Creating Printer Pools
    • Configuring Drivers
    • Printer Schedules
    • Printer Permissions
    • Manage Printers with Group Policy Settings
    • Resolve Network Printer Issues
  • Module 8: Identify and Resolve Performance Issues
    • Analyzing Event Logs
    • Setting Power Management
    • Optimize Processor Usage
    • Optimizing Memory Usage
    • Optimize Hard Drive Usage
    • Optimize Network Usage
    • Performance Tools
    • Resolve Performance Issues
  • Module 9: Identify and Resolve Hardware Failure Issues
    • Diagnosing Memory Failure Issues
    • Hard Drive Issues
    • Network Card Issues
    • Power Supply Issues
    • Windows Hardware Diagnostic Tools
    • Resolve Hardware Failure Issues
  • Module 10: Identify and Resolve Wireless Connectivity Issues
    • Signal Strength
    • Wireless Security
    • Wireless Profiles
    • Management Options for Wireless Devices
    • Resolve Wireless Connectivity Issues
  • Module 11: Identify and Resolve Remote Access Issues
    • Remote Access Methods
    • Dial-up Configuration
    • VPN Configuration
    • DirectAccess Configuration
    • Authentication Protocols
    • Resolve Remote Access Issues
  • Module 12: Manage File Synchronization
    • Configuring Offline File Access
    • Synchronization Settings
    • Transparent Caching
    • Roaming Profiles
    • Restoring Network Files
    • Resolve File Synchronization Problems
  • Module 13: Identify and Resolve Internet Explorer Security Issues
    • Configure Security Zone
    • Configure Security Levels
    • Configure Privacy Settings
    • Managing Add-ons
    • Configure Smart Screen Filter
    • Other Security Issues
    • Resolve Internet Explorer Security Issues
  • Module 14: Identify and Resolve Firewall Issues
    • Securing Network Applications and Features
    • Program and Port Exceptions
    • Configuring Notifications and Logging
    • Network Security Tools
    • Resolve Firewall Issues
  • Module 15: Identify and Resolve Issues Due To Malicious Software
    • Proactive Malware Protection
    • Protecting Internet Explorer
    • Windows and Anti-Virus Updates
    • Recovering From Malware Infection
    • Resolve Issues Due To Malicious Software
  • Module 16: Identify and Resolve Encryption Issues
    • Configuring a Recovery Agent
    • Using EFS
    • Using BitLocker
    • Encryption Tools
    • Resolve Encryption Issues
  • Module 17: Identify and Resolve Software Update Issues
    • Types of Windows Updates
    • Using Windows Update
    • Using Microsoft Update
    • Resolve Software Update Issues

Hinweise

Dauer

5 Tage

Termine nach Ort

Datum Ort Dauer Nettopreis Bruttopreis Typ Garantie Paket 50%  
21.05.2012Berlin5 Tage1.950,00 EUR2.320,50 EUR
02.07.2012Berlin5 Tage1.950,00 EUR2.320,50 EUR
27.08.2012Berlin5 Tage1.950,00 EUR2.320,50 EUR
22.10.2012Berlin5 Tage1.950,00 EUR2.320,50 EUR
17.12.2012Berlin5 Tage1.950,00 EUR2.320,50 EUR
21.05.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
18.06.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
02.07.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
06.08.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
27.08.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
24.09.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
22.10.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
26.11.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
17.12.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
25.06.2012Heidelberg5 Tage1.950,00 EUR2.320,50 EUR
13.08.2012Heidelberg5 Tage1.950,00 EUR2.320,50 EUR
08.10.2012Heidelberg5 Tage1.950,00 EUR2.320,50 EUR
19.11.2012Heidelberg5 Tage1.950,00 EUR2.320,50 EUR
25.06.2012Köln5 Tage1.950,00 EUR2.320,50 EUR
13.08.2012Köln5 Tage1.950,00 EUR2.320,50 EUR
03.09.2012Köln5 Tage1.950,00 EUR2.320,50 EUR
08.10.2012Köln5 Tage1.950,00 EUR2.320,50 EUR
19.11.2012Köln5 Tage1.950,00 EUR2.320,50 EUR
25.06.2012Mannheim5 Tage1.950,00 EUR2.320,50 EUR
13.08.2012Mannheim5 Tage1.950,00 EUR2.320,50 EUR
08.10.2012Mannheim5 Tage1.950,00 EUR2.320,50 EUR
19.11.2012Mannheim5 Tage1.950,00 EUR2.320,50 EUR
21.05.2012München5 Tage1.950,00 EUR2.320,50 EUR
30.07.2012München5 Tage1.950,00 EUR2.320,50 EUR
20.08.2012München5 Tage1.950,00 EUR2.320,50 EUR
17.09.2012München5 Tage1.950,00 EUR2.320,50 EUR
12.11.2012München5 Tage1.950,00 EUR2.320,50 EUR
21.05.2012Nürnberg5 Tage1.950,00 EUR2.320,50 EUR
11.06.2012Nürnberg5 Tage1.950,00 EUR2.320,50 EUR
30.07.2012Nürnberg5 Tage1.950,00 EUR2.320,50 EUR
17.09.2012Nürnberg5 Tage1.950,00 EUR2.320,50 EUR
12.11.2012Nürnberg5 Tage1.950,00 EUR2.320,50 EUR
25.06.2012Stuttgart5 Tage1.950,00 EUR2.320,50 EUR
13.08.2012Stuttgart5 Tage1.950,00 EUR2.320,50 EUR
08.10.2012Stuttgart5 Tage1.950,00 EUR2.320,50 EUR
19.11.2012Stuttgart5 Tage1.950,00 EUR2.320,50 EUR

Termine nach Datum

Datum Ort Dauer Nettopreis Bruttopreis Typ Garantie Paket 50%  
21.05.2012Berlin5 Tage1.950,00 EUR2.320,50 EUR
21.05.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
21.05.2012München5 Tage1.950,00 EUR2.320,50 EUR
21.05.2012Nürnberg5 Tage1.950,00 EUR2.320,50 EUR
11.06.2012Nürnberg5 Tage1.950,00 EUR2.320,50 EUR
18.06.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
25.06.2012Heidelberg5 Tage1.950,00 EUR2.320,50 EUR
25.06.2012Köln5 Tage1.950,00 EUR2.320,50 EUR
25.06.2012Mannheim5 Tage1.950,00 EUR2.320,50 EUR
25.06.2012Stuttgart5 Tage1.950,00 EUR2.320,50 EUR
02.07.2012Berlin5 Tage1.950,00 EUR2.320,50 EUR
02.07.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
30.07.2012München5 Tage1.950,00 EUR2.320,50 EUR
30.07.2012Nürnberg5 Tage1.950,00 EUR2.320,50 EUR
06.08.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
13.08.2012Heidelberg5 Tage1.950,00 EUR2.320,50 EUR
13.08.2012Köln5 Tage1.950,00 EUR2.320,50 EUR
13.08.2012Mannheim5 Tage1.950,00 EUR2.320,50 EUR
13.08.2012Stuttgart5 Tage1.950,00 EUR2.320,50 EUR
20.08.2012München5 Tage1.950,00 EUR2.320,50 EUR
27.08.2012Berlin5 Tage1.950,00 EUR2.320,50 EUR
27.08.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
03.09.2012Köln5 Tage1.950,00 EUR2.320,50 EUR
17.09.2012München5 Tage1.950,00 EUR2.320,50 EUR
17.09.2012Nürnberg5 Tage1.950,00 EUR2.320,50 EUR
24.09.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
08.10.2012Heidelberg5 Tage1.950,00 EUR2.320,50 EUR
08.10.2012Köln5 Tage1.950,00 EUR2.320,50 EUR
08.10.2012Mannheim5 Tage1.950,00 EUR2.320,50 EUR
08.10.2012Stuttgart5 Tage1.950,00 EUR2.320,50 EUR
22.10.2012Berlin5 Tage1.950,00 EUR2.320,50 EUR
22.10.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
12.11.2012München5 Tage1.950,00 EUR2.320,50 EUR
12.11.2012Nürnberg5 Tage1.950,00 EUR2.320,50 EUR
19.11.2012Heidelberg5 Tage1.950,00 EUR2.320,50 EUR
19.11.2012Köln5 Tage1.950,00 EUR2.320,50 EUR
19.11.2012Mannheim5 Tage1.950,00 EUR2.320,50 EUR
19.11.2012Stuttgart5 Tage1.950,00 EUR2.320,50 EUR
26.11.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR
17.12.2012Berlin5 Tage1.950,00 EUR2.320,50 EUR
17.12.2012Hamburg5 Tage1.950,00 EUR2.320,50 EUR