Trainingsbeschreibung

(MOC8913) Applications in Microsoft Dynamics CRM 4.0 M8913 pdf icon

Zielgruppe

This course is intended for individuals or anyone that plans to implement, use, maintain, or support Microsoft CRM in their organization. The class is targeted toward service schedulers, administrators, office managers, CEO's, and consultants who want to understand the technical aspects of Microsoft CRM and gain foundational knowledge of the application functionality.

Kursziel

After completing this course, students will be able to:

Microsoft CRM User Interface and application terminology

Basic and advanced navigation and record maintenance

Microsoft CRM Client for Outlook functionality and synchronization

Planning and budgeting tasks related to marketing campaigns

Create and manage customer lists

Create marketing campaigns

Manage campaigns and track campaign responses

Account, Contact, and Activity record management

Service Scheduling functionality. This includes Scheduling Services, Scheduling Administration, and Defining Services.

Microsoft CRM Advanced Find functionality to evaluate customer data

Service functionality. This includes Contract, Case, Knowledge Base, and Queue management

Account, Contact, Lead, Opportunity and Activity record management

Sales functionality, including Lead, Opportunity, Quote, Order, Invoice, and Product Catalog management

Termine nach Orten anzeigen

Termine nach Datum anzeigen

Voraussetzungen

Before attending this course, students must have:

General knowledge of Microsoft Windows

An understanding of Customer Relationship Management solution processes and practices

Kursinhalt

  • Module 1: Introduction to Microsoft Dynamics CRM
  • Module 2: Understanding Microsoft Dynamics CRM Software
  • Module 3: Using Microsoft Dynamics CRM in a Global Market
  • Module 4: The Customer Centered View
  • Module 5: Using Microsoft Dynamics CRM for Outlook
  • Module 6: Introduction to Sales
  • Module 7: Opportunity Management
  • Module 8: Managing Leads
  • Module 9: Using the Product Catalog
  • Module 10: Sales Order Processing
  • Module 11: Sales Reporting
  • Module 12: Understanding Marketing Campaigns
  • Module 13: Planning and Creating Marketing Campaigns
  • Module 14: Managing Marketing Campaigns
  • Module 15: Understanding Service Management
  • Module 16: Managing Contracts
  • Module 17: Managing Cases
  • Module 18: Creating A Knowledge Base
  • Module 19: Managing Service Queues
  • Module 20: Service Scheduling
  • Module 21: Scheduling Services for Your Customers.
  • Module 22: Maintaining Users and Resources

Hinweise

Dauer

3 Tage

Termine nach Ort

Datum Ort Dauer Nettopreis Typ Garantie Paket Neu  
08.09.2010Berlin3 Tage1.800,00 EUR
08.12.2010Berlin3 Tage1.800,00 EUR
08.09.2010Hamburg3 Tage1.800,00 EUR
08.12.2010Hamburg3 Tage1.800,00 EUR
08.11.2010Heidelberg3 Tage1.800,00 EUR
08.11.2010Koblenz3 Tage1.800,00 EUR
08.11.2010Köln3 Tage1.800,00 EUR
08.11.2010Mannheim3 Tage1.800,00 EUR
08.09.2010München3 Tage1.800,00 EUR
08.12.2010München3 Tage1.800,00 EUR
08.09.2010Nürnberg3 Tage1.800,00 EUR
04.10.2010Nürnberg3 Tage1.800,00 EUR
08.12.2010Nürnberg3 Tage1.800,00 EUR
08.09.2010Stuttgart3 Tage1.800,00 EUR
08.12.2010Stuttgart3 Tage1.800,00 EUR

Termine nach Datum

Datum Ort Dauer Nettopreis Typ Garantie Paket Neu  
08.09.2010Berlin3 Tage1.800,00 EUR
08.09.2010Hamburg3 Tage1.800,00 EUR
08.09.2010München3 Tage1.800,00 EUR
08.09.2010Nürnberg3 Tage1.800,00 EUR
08.09.2010Stuttgart3 Tage1.800,00 EUR
04.10.2010Nürnberg3 Tage1.800,00 EUR
08.11.2010Heidelberg3 Tage1.800,00 EUR
08.11.2010Koblenz3 Tage1.800,00 EUR
08.11.2010Köln3 Tage1.800,00 EUR
08.11.2010Mannheim3 Tage1.800,00 EUR
08.12.2010Berlin3 Tage1.800,00 EUR
08.12.2010Hamburg3 Tage1.800,00 EUR
08.12.2010München3 Tage1.800,00 EUR
08.12.2010Nürnberg3 Tage1.800,00 EUR
08.12.2010Stuttgart3 Tage1.800,00 EUR


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