Our eligible ITIL® courses
ITIL® certification – from the basics to professional IT service management
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Competent management of IT services - with ITIL® certifications
Would you like to acquire knowledge in IT service management or improve your career prospects in this area? With ITIL® training and certification, you can lay the necessary foundations. The comprehensive ITIL® certification program offers you courses that build on each other to help you internalize the methodology and make it usable for a wide range of requirements.
With an ITIL® certification, you prove your competence in the management of IT services and processes. You can also use this knowledge in other areas of the digital working world to make processes more efficient.
The ITIL® certification levels
Identical to the previous version ITIL® v3, the ITIL® 4 certification is divided into different levels. The courses build on the knowledge and skills of the previous level. The individual ITIL® training courses should therefore be completed in a specific order.
The ITIL certification offers two development paths: Managing Professional for IT experts in technical or digital business areas and Strategist Leader for (prospective) managers. Each certification path includes several certifications in which you acquire relevant skills for your professional career step by step.
We prepare you for your certification exams and your future work based on the ITIL® framework with comprehensive methodological knowledge as well as practice-oriented exercises and case studies.
ITIL® training courses are very useful when starting and advancing in IT service management . As an IT project manager, consultant, service delivery manager or other specialist and manager, you can use your new skills to make processes more efficient, improve service quality and successfully master digital challenges.
What is ITIL® and why do you need it?
ITIL® (Information Technology Infrastructure Library) is by far the most widely used method for IT service management. It offers best practices for the efficient and effective provision of IT services.
By obtaining the certification, you will gain a deep understanding of the ITIL® framework. The guide consists of a collection of concrete recommendations and best practices that you can use to set up IT services. The aim is to establish IT operations that are as uniform, predictable and customer-oriented as possible.
With the current version ITIL® 4, agile working methods have also arrived in IT service management. The focus is now increasingly on the importance of collaboration and the added value that the individual services should deliver. Instead of processes and rigid rules, you are dealing here with practices and their situational application.
ITIL skills are helpful: they support the development and improvement of digital processes and services. Service processes outside of IT are now also increasingly being set up according to ITIL®, for example in HR or facility departments.
What is IT service management (ITSM)?
More and more processes in companies are being digitized. The IT department no longer just provides hardware and software, but increasingly also supports important business processes. IT uses standardized procedures to manage services internally and externally. This is done as part of IT service management (ITSM).
Transparent processes, better collaboration, higher service quality - professional IT service management has many advantages. This enables companies to reduce costs and become more efficient at the same time.
While in project management you implement temporary projects, in IT service management you deal with services that have to be provided on a continuous basis. Teams work together in every phase of an IT service - from service strategy to service operation and service improvement. They use various techniques and tools to do this.
You structure and improve processes on the basis of classic ITSM. This not only contributes directly to process optimization. You also ensure that your company becomes more efficient and can continue to compete in the future.
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What our participants say.
The ITIL® certificate was very helpful when I was looking for a job. I can use what I have learned here every day in my job.